Ferry News

Hovertravel offers a helping hand with Try Before You Fly on World Sight Day

Hovertravel used yesterday's World Sight Day (10 October) as the perfect occasion to open its terminals and craft to those who are blind or partially sighted.

The Try Before You Fly experience had a different format to previous events, starting with an introduction at the Southsea terminal and then incorporating guided boarding for an operational flight with commentary through the crossing and then a return flight back to Southsea with the opportunity to ask questions.

Hovertravel World Sight Day
Hovertravel used guided boarding for an operational flight on World Sight Day

Andy Parnell, ambassador of Hovercare, the Hovertravel initiative to make hovercraft accessible for all, explained: “We want to make people comfortable and confident about travelling with us, so we gave a detailed explanation of the measures in place to help customers.

“These include the choice of a ramp or steps, both with hi-visibility handrails, reserved Hovercare seats on the craft and our recently introduced large-print timetables.”

There were enquiries about how luggage is handled, how to get the large print timetable and how to apply for a Hovercare card.

Parnell added: “As much as we run these events to answer questions and encourage all customers to travel, we also always learn from direct communication with the attendees.

“We know that our Hovercare initiative will be constantly adapting to customers’ needs and we use feedback from these events to evolve our service.”

Posted on 11th October 2019 at 09:58 am in Ferry Operators | Hovertravel | Ferry News |

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